Sercotel El Balcón de la Bahía Suites

The location of this hotel is perfect if you(like us) want to be able to head out for a nice tapas paseo at night or head to one of the Bib Michelin restaurants close by. It is a short walk to lots of bars and vinotecas, as well as the seafront, however, itself quietly located in a really nice street with an alley of trees etc. / We had the Garden suite which has a direct access to the small but nice pool area - and def. loved it.

Hotel is in an excellent location in a safe quite area, close to the sea front bay, also 20/25 minute walk to beaches and palace. Daniel was attentive, professional and always available if you needed anything, he also suggested places to visit and good quality restaurants. We had a glass of complimentary fizz on arrival 🥂. Lovely room with balcony overlooking a small plunge pool, room cleaned daily, all staff were friendly and polite. Coffee machine in room with pods and we were left complementary pastries and cakes with fruit daily there was also a small fridge and a safe in the room which is a bonus, we would highly recommend this hotel.

This was our first time visiting the north of Spain and what a welcone we received! The staff are super polite, helpful, responsive to requests (we had a small request twice and it was fulfilled with no problem). The check in is personal, all info and clear instructions are given. We stayed in a room on the second floor (there is a lift in the building) - it had a tiny balcony with a few stools and it overlooked the small pool and we got a view over the bay, too. The air conditioning was very effective, there was plenty of storage cupboards in the room, the beds were comfy, the shower spacious with good water pressure. Although the hotel say they don't serve breakfast, each day we received regional cookies or cakes, and a fresh supply of an apple and orange plus coffee pods and tea bags. There was also a small fridge in the room so we bought some jam and yoghurts and we had a great breakfast in our room (just ask for teaspoons at reception). The location is great for walking in all dirextions. Daniel also gave us a map with extensive recommendations, enough to justify a second visit :)

Fabulous place to stay in very attentive (Paula especially) in a very quiet residential area with easy access to everywhere and a regular bus service outside the door which we never used. Bed and bedding always important and lovely and comfortable/ our accommodation was.in the second building next door. Lovely seated area at back of hotel which we overlooked and small pool.but we never got the chance to use. Loved the treats left in the bedroom after we returned every day and free bottles of water. Hotel is up a hill and was bit worried as I have an issue with knees but don't go down the stairs at left of hotel just continue walking and much easier and gradual to get into main areas and see so much more - really easy to find your way about and we walked everywhere. The higher up you walked past hotel the bigger the houses got so well worth it especially as temperature was 23 ISH so really manageable.We will be back loved it here and loved Santander very different from South of Spain.

The staff were excellent, we spoke practically no Spanish and they were very patient with us and helped us with places to eat etc. The location of the property was very central so made it easy to walk to most areas of the city with bus stops a short distance away. We had a junior suite which was very modern with fantastic facilities and a small balcony, the room was cleaned everyday and to a high standard. I would definitely stay at the property again as we were made to feel very welcome, thanks to all the people who work there.